Reception for Overnight Guests and Tours

Our Reception is open for Vacation Arrivals and Departures: 7 days a week, excluding some statutory holidays and altered hours on the 3rd Wednesdy of every month for staff training- see chart below.

Reception Vs Office Hours :

  • Reception I.E. our front desk and the ability to check in and check out is available Monday thru Saturday from 9 to 5, and on Sundays from 2-5 pm only.
  • Our office and Reservations desk hours are Monday Thru Friday from 9-5 and Saturdays from 9 til 2.

Closed for Staff Training:

  • 4th Thursday of every month – the office closes early at 4:30pm – we ask our daycare guests to collect before 4:30 or between 6:30-7.

Tours are welcome without appointment anytime during our General Reception hours

Although we care for all pets, every day, all day, our front office is closed for the following times (pet collection and drop-off is unavailable when the office is closed):

Date/s Affected  Holiday Description Altered Office Hours
December 31st and January 1st, 2024 New Year Special Sunday hours for  December 31st , departures from 9-11am and arrivals from 11-2, we must ask customers to stick to these hours.

Office will not be reopening re-opening until 9am on January 2nd (regular Tuesday hours)

Monday February 19th, 2024 Family Day Office closed until 2, open 2-5pm only
Thursday March 28th – Sunday March 31st, 2024 Easter Weekend Thursday – extended check in hours until 6:30

Good Friday – Office closed

Saturday – regular office hours 9-5

Sunday March 31st – office closed until 2, open 2-5pm

Monday April 1st – regular office hours 9-5

Monday May 22rd, 2023 Victoria Day Office closed until 2, open 2 – 5pm only
Saturday July 1st , 2023 Canada Day Office closed – we will have extended check in Friday June 30th until 6:30 to allow for arrivals for the weekend.
Monday August 7, 2023 Civic Holiday Office closed until 2, open  2-5pm only
Monday September 4, 2023 Labour Day Office closed until 2, open  2-5pm only
Sunday October 8th – Monday October 9th, 2023 Thanksgiving Weekend Office closed Sunday October 9, reopening at 2pm on Monday the 1oh.
December 24-27th 2023 Christmas Special Christmas Eve Office hours Sunday Departures from 9-11 (must checkout by 11) arrivals from 10-2pm Office will remain closed until 9am on the 27th 

Daycare Hours

Our Daycare is run separately to our Vacations. Daycare guests on pre-paid packages can use the service between 7am-7pm, Monday thru Friday. This is only available to regular daycare guests who do not require the office, our caregivers will be unable to accommodate parents of vacationing guests arriving after hours when the office is closed.

We offer our apologies in advance but if arriving out of hours to collect your vacationing pet – you will unfortunately be asked to leave without your pet and asked to return the next day during regular hours.