Reception for Overnight Guests and Tours

Our Reception is open for Vacation Arrivals and Departures: 7 days a week, excluding some statutory holidays and altered hours on the 3rd Wednesdy of every month for staff training- see chart below.

General Reception Hours :

  • Monday thru Saturday from 9 to 5, and on Sundays from 2-5 pm only.

Closed for Staff Training:

  • 4th Thursday of every month – the office closes early at 4:30pm – we ask our daycare guests to collect before 4:30 or between 6:30-7.

Tours are welcome without appointment anytime during our General Reception hours

Although we care for all pets, every day, all day, our front office is closed for the following times (pet collection and drop-off is unavailable when the office is closed):

Date/s Affected  Holiday Description Altered Office Hours
December 31st and January 1st New Year Office closes early at 2pm on December 31st re-opening at 2pm on January 2nd (regular Sunday Hours)
Monday February 20, 2023 Family Day Office closed until 2, open 2-5pm only
Thursday April 6th – Sunday April 9, 2023 Easter Weekend Thursday – extended check in hours until 6:30

Good Friday – Office closed

Saturday – regular office hours 9-5

Sunday April 9 th– office closed until 2, open 2-5pm

Monday April 10th – regular office hours 9-5

Monday May 22rd, 2023 Victoria Day Office closed until 2, open 2 – 5pm only
Saturday July 1st , 2023 Canada Day Office closed
Monday August 1, 2022 Civic Holiday Office closed until 2, open  2-5pm only
Monday September 5, 2022 Labour Day Office closed until 2, open  2-5pm only
Sunday October 9 – Monday October 10th, 2022 Thanksgiving Weekend Office closed Sunday October 9, reopening at 2pm on Monday the 1oh.
December 24-27th Christmas Office closes early on Christmas Eve at 2pm, will remain closed until 9am on the 27th 

Daycare Hours

Our Daycare is run separately to our Vacations. Daycare guests on pre-paid packages can use the service between 7am-7pm, Monday thru Friday. This is only available to regular daycare guests who do not require the office, our caregivers will be unable to accommodate parents of vacationing guests arriving after hours when the office is closed.

We offer our apologies in advance but if arriving out of hours to collect your vacationing pet – you will unfortunately be asked to leave without your pet and asked to return the next day during regular hours.

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