Reception for Overnight Guests and Tours
Our Reception is open for Vacation Arrivals and Departures: 7 days a week, excluding some statutory holidays and altered hours on the 3rd Wednesdy of every month for staff training- see chart below.
Monday thru Saturday from 9 to 5, and on Sundays from 2-5 pm only.
3rd Wednesday of every month – clsoed between 11am – 2pm
Although we care for all pets, every day, all day, our front office is closed for the following times (pet collection and drop-off is unavailable when the office is closed):
| Date/s Affected | Holiday Description | Altered Office Hours |
| December 31st and January 1st | New Year | Office closes early at 2pm on December 31st re-opening at 9am on January 2nd |
| Monday February 18, 2019 | Family Day | Office closed until 2, open 2-5pm only |
| Thursday April 18th – Sunday April 1st, 2019 | Easter Weekend | Thursday – extended check in hours until 6:30
Good Friday – Office closed Saturday – regular office hours 9-5 Sunday April 1st– office closed until 2, open 2-5pm Monday April 2nd – regular office hours 9-5 |
| Monday May 20th, 2019 | Victoria Day | Office closed until 2, open 2 – 5pm only |
| Monday July 1st , 2019 | Canada Day | Office closed until 2pm |
| Monday August 5, 2019 | Civic Holiday | Office closed until 2, open 2-5pm only |
| Monday September 2, 2019 | Labour Day | Office closed until 2, open 2-5pm only |
| Sunday October 13th – Monday October 14th, 2019 | Thanksgiving Weekend | Office closed Sunday October 13, reopening at 2pm on Monday the 14h. |
| December 24-27th | Christmas | Office closes early on Christmas Eve at 2pm, will remain closed until 9am on the 27th |
Tours are welcome without appointment anytime during our General Reception hours
Daycare Hours
Our Daycare is run separately to our Vacations. Daycare guests on pre-paid packages can use the service between 7am-7pm, Monday thru Friday. This is only available to regular daycare guests and our caregivers will be unable to accommodate parents of vacationing guests arriving after hours when the office is closed.