Reception for Overnight Guests and Tours
Our Reception is open for Vacation Arrivals and Departures: 7 days a week, excluding some statutory holidays – see chart below.
Monday thru Saturday from 9 to 5, and on Sundays from 2-5 pm only.
Although we care for all pets, every day, all day, our front office is closed for the following times (pet collection and drop-off is unavailable when the office is closed):
| Date/s Affected | Holiday Description | Altered Office Hours |
| December 31st and January 1st | New Year | Office closes early at 2pm on December 31st re-opening at 9am on January 2nd |
| Monday February 19, 2018 | Family Day | Office closed until 2, open 2-5pm only |
| Thursday March 29th – Sunday April 1st, 2018 | Easter Weekend | Thursday – extended check in hours until 6:30
Good Friday – Office closed Saturday – regular office hours 9-5 Sunday April 1st– office closed until 2, open 2-5pm Monday April 2nd – regular office hours 9-5 |
| Monday May 21, 2018 | Victoria Day | Office closed until 2, open 2 – 5pm only |
| Sunday July 1st , 2018 to
Monday July 2nd 2018 |
Canada Day
Bank Holiday – July 2nd |
Office closed on Canada Day
Office closed until 2pm |
| Monday August 6, 2018 | Civic Holiday | Office closed until 2, open 2-5pm only |
| Monday September 3, 2018 | Labour Day | Office closed until 2, open 2-5pm only |
| Sunday October 7 – Monday October 8, 2018 | Thanksgiving Weekend | Office closed Sunday October 7, reopening at 2pm on Monday the 8th. |
| December 24-27th | Christmas | Office closes early on Christmas Eve at 2pm, will remain closed until 9am on the 27th |
Tours are welcome without appointment anytime during our General Reception hours
Daycare Hours
Our Daycare is run separately to our Vacations. Daycare guests on pre-paid packages can use the service between 7am-7pm, Monday thru Friday. This is only available to regular daycare guests and our caregivers will be unable to accommodate parents of vacationing guests arriving after hours when the office is closed.