Reception for Overnight Guests and Tours

Our Reception is open for Vacation Arrivals and Departures: 7 days a week, excluding some statutory holidays and altered hours on the 3rd Wednesdy of every month for staff training- see chart below.

Monday thru Saturday from 9 to 5, and on Sundays from 2-5 pm only.

3rd Wednesday of every month – clsoed between 11am – 2pm

Although we care for all pets, every day, all day, our front office is closed for the following times (pet collection and drop-off is unavailable when the office is closed):

Date/s Affected  Holiday Description Altered Office Hours
December 31st and January 1st New Year Office closes early at 2pm on December 31st re-opening at 9am on January 2nd
Monday February 18, 2019 Family Day Office closed until 2, open 2-5pm only
Thursday April 18th – Sunday April 1st, 2019 Easter Weekend Thursday – extended check in hours until 6:30

Good Friday – Office closed

Saturday – regular office hours 9-5

Sunday April 1st– office closed until 2, open 2-5pm

Monday April 2nd – regular office hours 9-5

Monday May 20th, 2019 Victoria Day Office closed until 2, open 2 – 5pm only
Monday July 1st , 2019 Canada Day Office closed until 2pm
Monday August 5, 2019 Civic Holiday Office closed until 2, open  2-5pm only
Monday September 2, 2019 Labour Day Office closed until 2, open  2-5pm only
Sunday October 13th – Monday October 14th, 2019 Thanksgiving Weekend Office closed Sunday October 13, reopening at 2pm on Monday the 14h.
December 24-27th Christmas Office closes early on Christmas Eve at 2pm, will remain closed until 9am on the 27th 


Tours are welcome without appointment anytime during our General Reception hours

Daycare Hours

Our Daycare is run separately to our Vacations. Daycare guests on pre-paid packages can use the service between 7am-7pm, Monday thru Friday. This is only available to regular daycare guests and our caregivers will be unable to accommodate parents of vacationing guests arriving after hours when the office is closed.

We offer our apologies in advance but if arriving out of hours to collect your vacationing pet – you will unfortunately be asked to leave without your pet and and asked to return the next day during regular hours.