Reception for Overnight Guests and Tours

Our Reception is open for Vacation Arrivals and Departures: 7 days a week, excluding some statutory holidays and altered hours on the 3rd Wednesdy of every month for staff training- see chart below.

General Reception Hours :

  • Monday thru Saturday from 9 to 5, and on Sundays from 2-5 pm only.

Closed for Staff Training:

  • 3rd Wednesday of every month – clsoed between 11am – 2pm

Tours are welcome without appointment anytime during our General Reception hours

  • Beginning October 22, 2021, proof of Vaccine will be required for potential customers wishing to be indoors beyond the front office of our Dog Hotel or within the Cat Hotel. Vaccine status is not required for an outside tour or to come into our office area. Masks and social distancing remains a mandatory practice.

Although we care for all pets, every day, all day, our front office is closed for the following times (pet collection and drop-off is unavailable when the office is closed):

Date/s Affected  Holiday Description Altered Office Hours
December 31st and January 1st New Year Office closes early at 2pm on December 31st re-opening at 2pm on January 2nd (regular Sunday Hours)
Monday February 21, 2022 Family Day Office closed until 2, open 2-5pm only
Thursday April 14th – Sunday April 17 2022 Easter Weekend Thursday – extended check in hours until 6:30

Good Friday – Office closed

Saturday – regular office hours 9-5

Sunday April 17th– office closed until 2, open 2-5pm

Monday April 18th – regular office hours 9-5

Monday May 23rd, 2022 Victoria Day Office closed until 2, open 2 – 5pm only
Friday July 1st , 2022 Canada Day Office closed except for arrivals only 9-11
Monday August 1, 2022 Civic Holiday Office closed until 2, open  2-5pm only
Monday September 5, 2022 Labour Day Office closed until 2, open  2-5pm only
Sunday October 9 – Monday October 10th, 2022 Thanksgiving Weekend Office closed Sunday October 13, reopening at 2pm on Monday the 14h.
December 24-27th Christmas Office closes early on Christmas Eve at 2pm, will remain closed until 9am on the 27th 

Daycare Hours

Our Daycare is run separately to our Vacations. Daycare guests on pre-paid packages can use the service between 7am-7pm, Monday thru Friday. This is only available to regular daycare guests and our caregivers will be unable to accommodate parents of vacationing guests arriving after hours when the office is closed.

We offer our apologies in advance but if arriving out of hours to collect your vacationing pet – you will unfortunately be asked to leave without your pet and and asked to return the next day during regular hours.