FAQ2024-06-12T06:05:41-04:00

FAQ – Frequently asked Questions

Why can’t I mix my pet’s supplements or medications with my dog’s individual meal bags of food?2024-06-13T00:05:11-04:00

The handling and storing of prescription medications have implications for both staff and pet safety. Legally, we are responsible for ensuring the safety of our staff, which means all products must be supplied in their original containers to verify their contents and to ensure they are not something else. Some medications and supplements can pose risks or require special handling instructions for our staff, so it’s essential to be able to identify each product accurately.

Additionally, mixing products with your pet’s food can hasten the degradation and alter the bioavailability and absorption of these products.

Therefore, please provide all medications and supplements in their original packaging, along with clear instructions for dosage and administration.

How many dogs can share a room?2020-04-07T04:06:11-04:00

Whilst our rooms are considered by traditional Kennel standards to be big enough to house 4 large dogs, it would not be what we call luxury accommodation. Our safety and comfort preferences dictate that everybody would be much more comfortable choosing roommates amongst our siblings and sharing two suites rather than one if you have more than 3 dogs. Four toy dogs could potentially safely and happily share a suite if they were so inclined.

Why do I have to pay for an extra day after 11:00am?2020-04-07T04:05:42-04:00

There has to be a point where we start calling it a new day and begin charging for it. Whilst certainly some people only checked in late in the afternoon and others first thing the previous day, everyone has received care including feeding, toilet breaks, health checks, cuddles etc, and the hotel room. Care begins again promptly at 6am. Just like a traditional hotel we need to manage our inventory of rooms and therefore if a guest has not checked out by 11, we will likely miss the opportunity to clean and prepare that room for the next guest coming in. For the first 27 years the hotel charged after 10am, however since 2010 we have brought our policy in line with traditional people hotels and maintain 11am as the point where we need to start calling it a new day.

Why should we bag each meal?2020-04-07T04:04:36-04:00

It ensures consistency for your pet by eliminating any possibility of miscommunication between parents and our team over measurements. It also allows us to easily incorporate your pet’s own diet into our established routine leaving more quality time to be spent with your pet.

Who cares for my pet when the office is closed?2020-04-07T04:06:55-04:00

Our office hours aren’t the same as our care hours. Pet care is the priority of our caregivers and to ensure they can focus on our guests we have separate staff to handle phones, reservations and front desk duties. Our office hours reflect when that staff is available. For the safety of those caregivers who are working before and after our office hours, we lock the gates to the property when the office is closed but caregivers are still present.

Mandatory Vaccine and Health Status

Prices are quoted per dog. Even though all our care is individual and this does not change when family dogs share a suite, we do offer a nominal discount for dogs that wish to share and who live permanently in the same home.

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