Reception for Overnight Guests and Tours

Our Reception is open for Vacation Arrivals and Departures: 7 days a week, excluding some statutory holidays – see chart below.

Monday thru Saturday from 9 to 5, and on Sundays from 2-5 pm only.

Although we care for all pets, every day, all day, our front office is closed for the following times (pet collection and drop-off is unavailable when the office is closed):

Date/s Affected  Holiday Description Altered Office Hours
December 31st and January 1st New Year Office closes early at 2pm on December 31st re-opening at 9am on January 2nd
Monday February 19, 2018 Family Day Office closed until 2, open 2-5pm only
Thursday March 29th – Sunday April 1st, 2018 Easter Weekend Thursday – extended check in hours until 6:30

Good Friday – Office closed

Saturday – regular office hours 9-5

Sunday April 1st– office closed until 2, open 2-5pm

Monday April 2nd – regular office hours 9-5

Monday May 21, 2018 Victoria Day Office closed until 2, open 2 – 5pm only
Sunday July 1st , 2018 to

Monday July 2nd 2018

Canada Day

Bank Holiday – July 2nd

Office closed on Canada Day

Office closed until 2pm

Monday August 6, 2018 Civic Holiday Office closed until 2, open  2-5pm only
Monday September 3, 2018 Labour Day Office closed until 2, open  2-5pm only
Sunday October 7 – Monday October 8, 2018 Thanksgiving Weekend Office closed Sunday October 7, reopening at 2pm on Monday the 8th.
December 24-27th Christmas Office closes early on Christmas Eve at 2pm, will remain closed until 9am on the 27th 


Tours are welcome without appointment anytime during our General Reception hours

Daycare Hours

Our Daycare is run separately to our Vacations. Daycare guests on pre-paid packages can use the service between 7am-7pm, Monday thru Friday. This is only available to regular daycare guests and our caregivers will be unable to accommodate parents of vacationing guests arriving after hours when the office is closed.

We offer our apologies in advance but if arriving out of hours to collect your vacationing pet – you will unfortunately be asked to leave without your pet and and asked to return the next day during regular hours.